Shipping and Return Policy
Lavish Shipping and Return Policies
Shipping
We offer shipping via Canada post based on the size and weight of the item. You can also pick up your order from our store for free. For your orders over $500 in Toronto, we suggest you call us and see if we can deliver it to you for free!
We take proud of using amazing Canada post for shipping within Canada.
Please contact us to inquire about International shipping and to receive our best rate shipping quotation.
Once your order is placed, you will receive an order confirmation email. Any possible additional charges will be applied to your order confirmation such as sales tax (13%) and shipping fees.
Once your order ships, you will receive a shipping fulfillment notice via email containing a carrier tracking number as well as an updated order page.
Orders are shipped Tuesday-Saturday; weekend and holiday deliveries are excluded.
Order Status
Lead times vary depending on items purchased. Items in stock ship within 3 business days. On average, most orders ship within one week. When we have processed your order, you will receive notification via email. We will also notify you if an item is back-ordered.
Please feel free to contact us if you have any questions regarding when you will receive your order.
Payments
All prices are in CAD dollars.
All orders are shipped under prepaid conditions.
We accept Visa, MasterCard, American Express, Paypal, Apple Pay.
All payment information is encrypted during transmission and storage, so that data is private and secure. Please visit our Privacy Policy for more information on this.
Returns/Claims
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Damages, shortages, and defects must be reported in writing within 3 days of receipt of goods. Please keep all original packaging for 5 days after the damage is reported. No returns or exchanges will be accepted after the 30 day period.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds are issued at the original payment form and price, less original shipping and handling and return shipping charges. Please allow for 5-10 business days for your refund to appear in your bank account.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lavishhomeinc@gmail.com.
To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-eligible Items for Return
o Sale Items
o Pillows/Throws/ Sheepskin/Bedding
o Lighting
o Rugs
o Custom / Personalized Orders
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lavishhomeinc@gmail.com and send your item to 1550 Avenue Road, Toronto, ON, m5m 3x5, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to 1550 Avenue Road, Toronto, ON, m5m 3x5, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please review your order carefully. If you need to change your order, please contact us within 24 hours from your time of order and we would be pleased to assist you.
Thank you for shopping with us!